Janelle Heineke - Concepedia

Author

Janelle Heineke

Boston University

Also Known As

J Heineke, J. Heineke, JANELLE HEINEKE, Janelle Heineke

Publications

1.3K

Citations

H-Index

108

Concepts

All Affiliations

Boston University Bentley University Ithaca College The University of Texas Health Science Center at Houston Cornell University

About

Janelle Heineke is an author at Boston University specializing in management, business, and service quality.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	9	9	861
2	Business	8	8	705
3	Medicine	3	3	188
4	Education	2	2	37
5	Engineering	2	2	135

Janelle Heineke

Publications

1.2K

Citations

H-Index

Page 1

	Year	Citations
How disconfirmation, perception and actual waiting times impact customer satisfaction Mark M. Davis, Janelle Heineke International Journal of Service Industry Management Customer ExperienceCustomer SatisfactionFast Food EnvironmentRelative ImportanceConsumer Research	1998	225
The emergence of service operations management as an academic discipline Janelle Heineke, Mark M. Davis Journal of Operations Management Service InnovationServices ManagementHuman Resource ManagementService Operations ManagementEconomic History	2006	151
Business Process Reengineering: Improving in New Strategic Directions J. Robb Dixon, Peter Arnold, Janelle Heineke, California Management Review Software Development PracticeNew Strategic TrajectoryBusiness IntelligenceContinual Improvement ProcessProject Management	1994	132
Understanding the Roles of the Customer and the Operation for BetterQueue Management Mark M. Davis, Janelle Heineke International Journal of Operations & Production Management	1994	126
Implementation of Lean and Six Sigma quality initiatives in hospitals: A goal theoretic perspective James R. Langabeer, Jami L. DelliFraine, Janelle Heineke, Operations Management Research NursingTotal Quality ManagementPrimary CareEngineeringHealth Policy	2009	118
The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry Nikos Tsikriktsis, Janelle Heineke Decision Sciences Customer SatisfactionService QualityProcess VariationProcess Variation ReductionService Research	2004	68
Strategic operations management decisions and professional performance in U.S. HMOs Janelle Heineke Journal of Operations Management Health AdministrationTotal Quality ManagementPractice ManagementFirm PerformanceServices Management	1995	67
Toward an Effective Strategy for the Diffusion and Use of Clinical Information Systems S. M. Davidson, Janelle Heineke Journal of the American Medical Informatics Association Clinical Information SystemsFamily MedicineFull ImpactTechnology AdoptionClinical System	2007	54
Exploring the Relationship between Perception and Performance: Priorities for Action Robert B. Johnston, Janelle Heineke Service Industries Journal Total Quality ManagementCustomer SatisfactionBehavioral Decision MakingService ExcellencePsm Performance	1998	51
New issues and opportunities in service design research Rohit Verma, James A. Fitzsimmons, Janelle Heineke, Journal of Operations Management	2002	41

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