Concepedia

Kevin M. Elliott

KM

25

Publications

2.7K

Citations

20

H-Index

1991

Active since

Affiliations

Minnesota State University, Mankato(Current)

Arkansas Tech University

Kevin M. Elliott is an author at Minnesota State University, Mankato specializing in marketing, management, and customer satisfaction.

Top concepts

MarketingManagementBusinessCustomer SatisfactionConsumer ResearchInteractive MarketingConsumer BehaviorEducationService QualityDigital Marketing

Publications per year

1991–2021

25

Publications

25

Student Satisfaction: An alternative approach to assessing this important concept

Kevin M. Elliott, Dooyoung Shin · Journal of Higher Education Policy and Management · 2002 · 903 citations

Reliability, Quality Of Life, Student Outcome +15

Key Factors Influencing Student Satisfaction Related to Recruitment and Retention

Kevin M. Elliott, Margaret Healy · Journal of Marketing for HIGHER EDUCATION · 2001 · 750 citations

Key Determinants of Student Satisfaction

Kevin M. Elliott · Journal of College Student Retention Research Theory & Practice · 2002 · 139 citations

Performance Studies, Teaching, Key Determinants +15

Predictors of relationship quality for luxury restaurants

Juan Meng, Kevin M. Elliott · Journal of Retailing and Consumer Services · 2008 · 113 citations

Relationship Marketing, Customer Satisfaction, Service Quality +8

The Influence of Technology Readiness on the Evaluation of Self-Service Technology Attributes and Resulting Attitude Toward Technology Usage

Kevin M. Elliott, Gloria Meng, Mark C. Hall · Services Marketing Quarterly · 2012 · 78 citations

Customer Satisfaction, Digital Marketing, Consumer Research +19

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