Concepedia

Peter Hottum

PH

3

Publications

43

Citations

3

H-Index

2012

Active since

Affiliations

Karlsruhe Institute of Technology(Current)

Peter Hottum is an author at Karlsruhe Institute of Technology specializing in management, customer satisfaction, and business.

ORCID

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Publications per year

2012–2014

3

Publications

3

The dynamics of service productivity and value creation: a service life cycle perspective

Sabine Janeschek, Peter Hottum, Florian Kicherer et al. · Service Industries Journal · 2012 · 17 citations

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Customer Integration in Service Innovation: An Exploratory Study

Tim Straub, Marc Köhler, Peter Hottum et al. · Journal of technology management & innovation · 2013 · 14 citations · Full text

Maintaining Consistent Customer Experience in Service System Networks

Stephen K. Kwan, Peter Hottum · Service Science · 2014 · 12 citations

, , +20

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