Satria Fadil Persada

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Yogi Tri Prasetyo, Hans Tanto, Martinus Mariyanto et al. · Journal of Open Innovation Technology Market and Complexity · 2021 · 240 citations · Full text

The Investigation of Consumers’ Behavior Intention in Using Green Skincare Products: A Pro-Environmental Behavior Model Approach

Jacky Chin, Bernard C. Jiang, Ilma Mufidah et al. · Sustainability · 2018 · 194 citations · Full text

Perceived Authority Support, Socially Responsible Product, Behavioral Sciences +14

The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

Justine Roy O. Balinado, Yogi Tri Prasetyo, Michael Nayat Young et al. · Journal of Open Innovation Technology Market and Complexity · 2021 · 158 citations · Full text

Understanding the Generation Z Behavior on D-Learning: A Unified Theory of Acceptance and Use of Technology (UTAUT) Approach

Satria Fadil Persada, Bobby Ardiansyah Miraja, Reny Nadlifatin · International Journal of Emerging Technologies in Learning (iJET) · 2019 · 137 citations · Full text

Innovation Adoption, Educational Psychology, High School +23

Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)

Josephine D. German, Anak Agung Ngurah Perwira Redi, Yogi Tri Prasetyo et al. · Journal of Cleaner Production · 2022 · 118 citations · Full text

Health Policy, Service Quality, Disease Prevention +5