Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)

Josephine D. German, Anak Agung Ngurah Perwira Redi, Yogi Tri Prasetyo, Satria Fadil Persada, Ardvin Kester S. Ong, Michael Nayat Young, Reny Nadlifatin

Journal of Cleaner Production · 2022 · 122 citations · 96 references

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