Michael Nayat Young

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Yogi Tri Prasetyo, Hans Tanto, Martinus Mariyanto et al. · Journal of Open Innovation Technology Market and Complexity · 2021 · 240 citations · Full text

Terrorist attacks and investor risk preference: Evidence from mutual fund flows

Albert Y. Wang, Michael Nayat Young · Journal of Financial Economics · 2020 · 191 citations

Economics, Mutual Fund Flows, Financial Economics +10

The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

Justine Roy O. Balinado, Yogi Tri Prasetyo, Michael Nayat Young et al. · Journal of Open Innovation Technology Market and Complexity · 2021 · 158 citations · Full text

Determining Factors Affecting Acceptance of E-Learning Platforms during the COVID-19 Pandemic: Integrating Extended Technology Acceptance Model and DeLone & McLean IS Success Model

Yogi Tri Prasetyo, Ardvin Kester S. Ong, Giero Krissianne Frances Concepcion et al. · Sustainability · 2021 · 135 citations · Full text

Customer Satisfaction, E-learning, Engineering +17

Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)

Josephine D. German, Anak Agung Ngurah Perwira Redi, Yogi Tri Prasetyo et al. · Journal of Cleaner Production · 2022 · 118 citations · Full text

Health Policy, Service Quality, Disease Prevention +5