Concepedia

Fandy Tjiptono

FT

48

Publications

4.3K

Citations

30

H-Index

2000

Active since

Affiliations

Monash University Malaysia(Current)

Griffith University

Victoria University of Wellington

Atma Jaya University Yogyakarta

University of Auckland

Fandy Tjiptono is an author at Monash University Malaysia specializing in marketing, management, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchBusinessConsumer BehaviorCultureCustomer SatisfactionDigital MarketingBehavioral Decision MakingSocial Sciences

Publications per year

2000–2023

48

Publications

48

Service, Quality & Satisfaction

Fandy Tjiptono, Gregorius Chandra · 2011 · 1.3K citations

Customer Satisfaction, Relationship Marketing, Superior Customer Service +14

Service Management (Mewujudkan Layanan Prima)

Fandy Tjiptono · Andalas University Repository (Andalas University) · 2012 · 568 citations

Dan Penawaran Layanan, Baik Bisnis, Services Management +8

SErvice Quality dan Satisfaction

Fandy Tjiptono, Gregorius Chandra · 2016 · 270 citations

Customer Satisfaction, Service Blueprinting, Service Quality +15

Exploring consumers’ purchase intention towards green products in an emerging market: The role of consumers’ perceived readiness

Denni Arli, Lay Peng Tan, Fandy Tjiptono et al. · International Journal of Consumer Studies · 2018 · 230 citations

Green Marketing, Consumer Uncertainty, Consumer Research +17

Endorsement and visual complexity in food advertising on Instagram

Sony Kusumasondjaja, Fandy Tjiptono · Internet Research · 2019 · 166 citations

Digital Marketing, Consumer Study, Targeted Advertising +22

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