Statistics
Publications
4
Citations
1.6K
H-Index
4
Active since
2007
Gregorius Chandra is an author specializing in service quality, customer satisfaction management, and perceived service quality.
Publications per year
2007–2016
4
4
Service, Quality & Satisfaction
Fandy Tjiptono, Gregorius Chandra · 2011 · 1.3K citations
SErvice Quality dan Satisfaction
Fandy Tjiptono, Gregorius Chandra · 2016 · 270 citations
Management, Management Information Systems, Quality Management +15
Service, Quality dan Satisfaction edisi 4
Fandy Tjiptono, Gregorius Chandra · 2016 · 33 citations
Service, Quality & Satisfaction (edisi 2)
Fandy Tjiptono, Gregorius Chandra · 2007 · 24 citations
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