Zeynab Soltani

The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems

Nima Jafari Navimipour, Zeynab Soltani · Computers in Human Behavior · 2015 · 165 citations

Customer Satisfaction, Technology Acceptance Model, Technology Acceptance +8

The impact of the customer relationship management on the organization performance

Zeynab Soltani, Batool Zareie, Farnaz Sharifi Milani et al. · The Journal of High Technology Management Research · 2018 · 140 citations

Customer Experience, Customer Satisfaction, Relationship Marketing +11

The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction

Houriyhe Dehghanpouri, Zeynab Soltani, Reza Rostamzadeh · Journal of Business and Industrial Marketing · 2020 · 120 citations

Total Quality Management, Customer Satisfaction, Trust Metric +13

APPLICATION OF DEA IN BENCHMARKING: A SYSTEMATIC LITERATURE REVIEW FROM 2003–2020

Reza Rostamzadeh, Omid Akbarian, Audrius Banaitis et al. · Technological and Economic Development of Economy · 2021 · 70 citations · Full text

Total Quality Management, Performance Benchmarking, Engineering +19

The effect of knowledge management, e-learning systems and organizational learning on organizational intelligence

Zeynab Soltani, Batool Zareie, Leila Rajabiun et al. · Kybernetes · 2019 · 31 citations

Business Intelligence, Organizational Characteristic, Education +23