Concepedia
Statistics
Publications
17
Citations
667
H-Index
13
Active since
1993
Affiliations
University of Denver(Current)
Colorado State University
California State University, Chico
California State University System
Shirley A. Hopkins is an author at University of Denver specializing in business, management, and organizational behavior.
Top concepts
BusinessManagementOrganizational BehaviorCultureEducationCultural DiversityMarketingHuman ResourcesStrategic ManagementCustomer Satisfaction
Publications per year
1993–2013
Strategic planning–financial performance relationships in banks: a causal examination
Willie E. Hopkins, Shirley A. Hopkins · Strategic Management Journal · 1997 · 195 citations
Domestic inter‐cultural service encounters: an integrated model
Shirley A. Hopkins, Willie E. Hopkins · Managing Service Quality · 2005 · 74 citations
Customer Satisfaction, Cultural Intermediation, Cultural Relation +24
Diversity and Managerial Value Commitment: A Test of Some Proposed Relationships
Willie E. Hopkins, Shirley A. Hopkins, Paul Mallette · Journal of managerial issues · 2001 · 51 citations
Organizations, Workplace Psychology, Education +20
SERVICE QUALITY GAPS IN THE TRANSPORTATION INDUSTRY: AN EMPIRICAL INVESTIGATION.
Shirley A. Hopkins · Journal of Business Logistics · 1993 · 44 citations
An Empirical Investigation, Service Quality, Service Research +3
Effects of Cultural Recomposition on Group Interaction Processes
Willie E. Hopkins, Shirley A. Hopkins · Academy of Management Review · 2002 · 42 citations
Ethnicity, Group Phenomenon, Education +16
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