2
Publications
60
Citations
2
H-Index
2013
Active since
Affiliations
Matheus Alberto Rodrigues Silva is an author at Hospital Universitário da Universidade de São Paulo specializing in customer satisfaction, business, and consumer research.
Top concepts
BusinessMarketingManagementConsumer BehaviorConsumer ResearchCustomer SatisfactionCultureTourismFood ChoiceQuality Systems
Publications per year
2013–2023
2
2
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva et al. · International Journal of Quality & Reliability Management · 2023 · 17 citations
Customer Satisfaction, Online Customer Behavior, Service Quality +15
Rows per page
1–2 of 2