Alessandro Silva de Oliveira

Impacts of the perceived quality by consumers’ of à la carte restaurants on their attitudes and behavioural intentions

Gustavo Quiroga Souki, Luíz Marcelo Antonialli, Álvaro Alexandre da Silveira Barbosa et al. · Asia Pacific Journal of Marketing and Logistics · 2019 · 54 citations

Business, Hospitality Management, Marketing +17

Do satisfied customers recommend restaurants? The moderating effect of engagement on social networks on the relationship between satisfaction and eWOM

Flávia Braga Chinelato, Alessandro Silva de Oliveira, Gustavo Quiroga Souki · Asia Pacific Journal of Marketing and Logistics · 2023 · 38 citations · Full text

Business, Hospitality Management, Marketing +17

Do memorable restaurant experiences affect eWOM? The moderating effect of consumers' behavioural engagement on social networking sites

Gustavo Quiroga Souki, Alessandro Silva de Oliveira, Manuela Guerreiro et al. · The TQM Journal · 2022 · 36 citations · Full text

Business, Hospitality Management, Psychology +17

Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva et al. · Asia-Pacific Journal of Business Administration · 2022 · 26 citations

Business, Information Systems, Management Information Systems +17

Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva et al. · International Journal of Quality & Reliability Management · 2023 · 18 citations

Business, Marketing, Marketing Management +17