Concepedia

Veronica Hoi In Fong

VH

6

Publications

331

Citations

6

H-Index

2010

Active since

Affiliations

University of Macau(Current)

Macau University of Science and Technology

Macao University of Tourism

City University of Macau

Sun Yat-sen University

Veronica Hoi In Fong is an author at University of Macau specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingTourismService QualityCustomer SatisfactionCustomer ServiceConsumer BehaviorConsumer ResearchHospitality Industry

Publications per year

2010–2021

6

Publications

6

Developing institutional logics in the tourism industry through coopetition

Veronica Hoi In Fong, IpKin Anthony Wong, Jacky Hong · Tourism Management · 2017 · 87 citations

Tourism Management, Management, Business +4

Development and validation of the casino service quality scale: CASERV

IpKin Anthony Wong, Veronica Hoi In Fong · International Journal of Hospitality Management · 2011 · 71 citations

Reliability, Customer Satisfaction, Total Quality Management +10

Examining Casino Service Quality in the Asian Las Vegas: An Alternative Approach

IpKin Anthony Wong, Veronica Hoi In Fong · Journal of Hospitality Marketing & Management · 2010 · 68 citations

Integrated Casinos, Customer Satisfaction, Customer Experience +21

The evolution of triadic relationships in a tourism supply chain through coopetition

Veronica Hoi In Fong, Jacky Hong, IpKin Anthony Wong · Tourism Management · 2021 · 53 citations

Tourism Supply Chain, Tourism Management, Tourism Supply +11

Understanding perceived casino service difference among casino players

IpKin Anthony Wong, Veronica Hoi In Fong, Matthew Tingchi Liu · International Journal of Contemporary Hospitality Management · 2012 · 35 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +18

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