Concepedia

Yaou Hu

YH

18

Publications

1.1K

Citations

15

H-Index

2018

Active since

Affiliations

Jinan University(Current)

California State Polytechnic University

Collins College

Washington State University

Pennsylvania State University

Yaou Hu is an author at Jinan University specializing in tourism, marketing, and business.

Top concepts

TourismBusinessMarketingPsychologyManagementCustomer SatisfactionHospitality ManagementHospitalityCultureSocial Sciences

Publications per year

2018–2025

18

Publications

18

Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter?

Yaou Hu, Hyun Jeong Kim · International Journal of Hospitality Management · 2018 · 184 citations

Customer Experience, Customer Satisfaction, Hotel Customers +14

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Biyan Wen, Xiaoman Zhou, Yaou Hu et al. · Frontiers in Psychology · 2020 · 141 citations · Full text

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Yaou Hu, Hyounae Min, Na Su · Journal of Hospitality & Tourism Research · 2021 · 128 citations

Customer Satisfaction, Engineering, Perceived Sincerity +24

The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns

Yaou Hu, Hyounae Min · International Journal of Hospitality Management · 2023 · 93 citations

Artificial Intelligence, Dark Side, Engineering +9

Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention

Wen Ji, Yaou Hu, Hyun Jeong Kim · International Journal of Contemporary Hospitality Management · 2018 · 73 citations

Positive Emotions, Customer Satisfaction, Customer Experience +24

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