Cheris W. C. Chow

Customers' adoption of banking channels in Hong Kong

Wendy W. N. Wan, Chung‐Leung Luk, Cheris W. C. Chow · International Journal of Bank Marketing · 2005 · 227 citations

Customer Satisfaction, Consumer Decision Making, Internet Banking +13

The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity

Irene Cheng Chu Chan, Long W. Lam, Cheris W. C. Chow et al. · International Journal of Hospitality Management · 2017 · 155 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +11

Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation

Cheris W. C. Chow, Jennifer Y. M. Lai, Raymond Loi · Tourism Management · 2014 · 82 citations

Customer Experience, Destination Marketing, Customer Service Behavior +9

Effects of Comparative Advertising in High-and Low-Cognitive Elaboration Conditions

Cheris W. C. Chow, Chung‐Leung Luk · Journal of Advertising · 2006 · 63 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Study +18

What threatens retail employees' thriving at work under leader‐member exchange? The role of store spatial crowding and team negative affective tone

Angela J. Xu, Raymond Loi, Cheris W. C. Chow · Human Resource Management · 2019 · 50 citations

Social Psychology, Social Influence, Human Resource Management +18