Concepedia
Statistics
Publications
5
Citations
179
H-Index
Active since
2022
Affiliations
Sun Yat-sen University(Current)
Foshan University
South China Normal University
Canmian Liu is an author at Sun Yat-sen University specializing in communication, marketing, and engineering.
Top concepts
MarketingCommunicationEngineeringService RoboticsCustomer SatisfactionHuman-computer InteractionUser ExperienceSocial InfluenceConsumer ResearchArts
Publications per year
2022–2024
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li · International Journal of Hospitality Management · 2022 · 72 citations
Customer Satisfaction, Proactive Behaviour, Engineering +13
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style
Canmian Liu, Lishan Xie · International Journal of Hospitality Management · 2023 · 39 citations
Customer Satisfaction, Service Type, Socially Assistive Robot +7
How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation
Dongmei Li, Canmian Liu, Lishan Xie · International Journal of Contemporary Hospitality Management · 2022 · 38 citations
Customer Experience, Customer Satisfaction, Engineering +27
How to inspire users in virtual travel communities: The effect of activity novelty on users’ willingness to co-create
Lishan Xie, Canmian Liu, Yaoqi Li et al. · Journal of Retailing and Consumer Services · 2023 · 18 citations
Social Media, Activity Novelty, Engineering +12
Driving human-robot value co-creation in hospitality: The role of artificial empathy
Tengteng Zhu, Lishan Xie, Canmian Liu · International Journal of Hospitality Management · 2024 · 12 citations
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