Concepedia

Jayaraman Munusamy

JM

Statistics

Publications

6

Citations

350

H-Index

6

Active since

2010

Affiliations

Universiti Sains Malaysia(Current)

SEGi University

Metropolitan University

Jayaraman Munusamy is an author at Universiti Sains Malaysia specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionService QualityBusiness StrategyConsumer ResearchMarketing StrategyCorporate GovernanceTotal Quality Management

Publications per year

2010–2012

6

Publications

6

Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia

Jayaraman Munusamy, Shankar Chelliah, Hor Wai Mun · 2010 · 260 citations

Total Quality Management, Customer Satisfaction, Service Quality +9

The moderating effect of firm size: Internationalization of small and medium enterprises (SMEs) in the manufacturing sector

Shankar Chelliah, P Sivamurugan, Ian Ian et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2010 · 30 citations · Full text

International Marketing, Firm Size, Multinational Enterprise +19

Effects of Financial Distress Condition on the Company Performance: A Malaysian Perspective

Steven Liew Woon Choy, Jayaraman Munusamy, Shankar Chelliah et al. · Review of Economics and Finance · 2011 · 19 citations

Stock Price Performance, Firm Performance, Financial Practice +17

AN INVESTIGATION OF IMPACT OF SERVICE STRATEGY ON CUSTOMER SATISFACTION IN THE BUDGET AIRLINE INDUSTRY IN MALAYSIA: A CASE STUDY OF AIR ASIA

Jayaraman Munusamy, Shankar Chelliah · 2011 · 15 citations

Total Quality Management, Customer Satisfaction, Air Asia +12

Adoption of Retail Internet Banking: A Study of Demographic Factors

Jayaraman Munusamy, Ernest Cyril de Run, Shankar Chelliah et al. · RePEc: Research Papers in Economics · 2012 · 13 citations

Customer Satisfaction, Fintech, Economics +15

Rows per page

1–5 of 6