Concepedia
Statistics
Publications
1
Citations
260
H-Index
Active since
2010
Hor Wai Mun is an author specializing in service quality, customer satisfaction, and business.
Top concepts
BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality Management
Publications per year
2010–2010
Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia
Jayaraman Munusamy, Shankar Chelliah, Hor Wai Mun · 2010 · 260 citations
Total Quality Management, Customer Satisfaction, Service Quality +9
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