Concepedia

Raksmey Sann

RS

16

Publications

396

Citations

13

H-Index

2020

Active since

Affiliations

Khon Kaen University(Current)

National Pingtung University of Science and Technology

Ming Chuan University

Raksmey Sann is an author at Khon Kaen University specializing in customer satisfaction, business, and marketing.

Top concepts

Customer SatisfactionBusinessMarketingTourismHospitality ManagementManagementHospitalityService QualityCommunicationHospitality Marketing

Publications per year

2020–2024

16

Publications

16

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

Raksmey Sann, Pei‐Chun Lai · International Journal of Hospitality Management · 2020 · 74 citations

Customer Satisfaction, Hotel Industry, Service Failure +14

Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews

Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw et al. · Sustainability · 2022 · 47 citations · Full text

Customer Satisfaction, Engineering, Customer Profiling +27

Review papers on eWOM: prospects for hospitality industry

Raksmey Sann, Pei‐Chun Lai, Chi-Ting Chen · Anatolia · 2020 · 34 citations

Online complaining behavior: Does cultural background and hotel class matter?

Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw · Journal of Hospitality and Tourism Management · 2020 · 32 citations

Customer Satisfaction, Culture, Hotel Class Matter +11

The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists

Raksmey Sann, Pakkapol Luecha, Rawisara Rueangchaithanakun · Journal of Hospitality and Tourism Insights · 2023 · 28 citations

Customer Satisfaction, Flow Experience, Cultural Tourism +20

Rows per page

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