Pei‐Chun Lai

Publications

684

Citations

H-Index

2005

Active since

Affiliations

National Pingtung University of Science and Technology(Current)

Ming Chuan University

Khon Kaen University

University of Kent

University of Strathclyde

Pei‐Chun Lai is an author at National Pingtung University of Science and Technology specializing in business, hospitality, and hospitality management.

ORCID

Top concepts

BusinessManagementHospitalityHospitality ManagementMarketingCustomer SatisfactionTourismEngineeringHospitality IndustryHospitality Marketing

Publications per year

2005–2023

Publications

Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management

Ebrahim Soltani, Pei‐Chun Lai, Naser Shams Gharneh · Total Quality Management & Business Excellence · 2005 · 102 citations

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

Raksmey Sann, Pei‐Chun Lai · International Journal of Hospitality Management · 2020 · 74 citations

Customer Satisfaction, Hotel Industry, Service Failure +14

Asset specificity in make or buy decisions for service operations

Tomás F. Espino‐Rodríguez, Pei‐Chun Lai, Tom Baum · International Journal of Service Industry Management · 2008 · 47 citations

Firm Performance, Hospitality, Decision Science +21

Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews

Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw et al. · Sustainability · 2022 · 47 citations · Full text

Customer Satisfaction, Engineering, Customer Profiling +27

Just‐in‐time labour supply in the hotel sector

Pei‐Chun Lai, Tom Baum · Employee Relations · 2005 · 45 citations

Hospitality Revenue Management, Education, Hospitality +20

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