Concepedia
Statistics
Publications
1
Citations
70
H-Index
Active since
1999
Greg Dobbins is an author specializing in customer satisfaction, service quality, and total quality management.
Top concepts
BusinessMarketingManagementService QualityCustomer SatisfactionInteractive MarketingTotal Quality Management
Publications per year
1999–1999
A Framework for Monitoring Customer Satisfaction:
Subhash Sharma, Ronald W. Niedrich, Greg Dobbins · Industrial Marketing Management · 1999 · 70 citations
Total Quality Management, Customer Satisfaction, Service Quality +6
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