Concepedia

Anya Johnson

AJ

16

Publications

716

Citations

13

H-Index

2010

Active since

Affiliations

UNSW Sydney(Current)

The University of Sydney

The University of Western Australia

Macquarie University

Australian Institute of Business

Anya Johnson is an author at UNSW Sydney specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorHuman ResourcesSocial SciencesMotivationPsychologyOrganizational CommunicationBehavioral ScienceEmployee Engagement

Publications per year

2010–2024

16

Publications

16

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Markus Groth, Yu Wu, Helena Nguyen et al. · Annual Review of Organizational Psychology and Organizational Behavior · 2019 · 94 citations

Customer Experience, Customer Satisfaction, Research Agenda +13

Making the Most of Structural Support: Moderating Influence of Employees' Clarity and Negative Affect

Sharon K. Parker, Anya Johnson, Catherine Collins et al. · Academy of Management Journal · 2012 · 83 citations

Social Psychology, Social Influence, Structural Support +21

When the Going Gets Tough, the Tough Keep Working

Helena Nguyen, Markus Groth, Anya Johnson · Journal of Management · 2013 · 83 citations

High Surface, Project Management, Social Psychology +21

Nursing students’ socialisation to emotion management during early clinical placement experiences: A qualitative study

Andrea McCloughen, David Levy, Anya Johnson et al. · Journal of Clinical Nursing · 2020 · 79 citations

Workplace aggression and organisational effectiveness: The mediating role of employee engagement

Anya Johnson, Helena Nguyen, Markus Groth et al. · Australian Journal of Management · 2018 · 53 citations

Social Influence, Organisational Effectiveness, Human Resource Management +17

Rows per page

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