Concepedia

Helena Nguyen

HN

16

Publications

821

Citations

13

H-Index

2004

Active since

Affiliations

The University of Sydney(Current)

The University of Western Australia

Macquarie University

Helena Nguyen is an author at The University of Sydney specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorHuman ResourcesSocial SciencesOrganizational CommunicationMotivationPsychologyMarketingBehavioral Science

Publications per year

2004–2024

16

Publications

16

The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

Helena Nguyen, Markus Groth, Gianfranco Walsh et al. · Psychology and Marketing · 2014 · 114 citations

Customer Experience, Customer Satisfaction, Service Scripts +19

Grammar model-based program evolution

Y. Shan, Rohan A. Baxter, Hussein A. Abbass et al. · 2004 · 98 citations

Artificial Intelligence, Engineering, Software Engineering +20

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Markus Groth, Yu Wu, Helena Nguyen et al. · Annual Review of Organizational Psychology and Organizational Behavior · 2019 · 94 citations

Customer Experience, Customer Satisfaction, Research Agenda +13

Making the Most of Structural Support: Moderating Influence of Employees' Clarity and Negative Affect

Sharon K. Parker, Anya Johnson, Catherine Collins et al. · Academy of Management Journal · 2012 · 83 citations

Social Psychology, Social Influence, Structural Support +21

When the Going Gets Tough, the Tough Keep Working

Helena Nguyen, Markus Groth, Anya Johnson · Journal of Management · 2013 · 83 citations

High Surface, Project Management, Social Psychology +21

Rows per page

1–5 of 16