Yu Wu

Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review

Mahesh Subramony, Markus Groth, Xinyu Hu et al. · Journal of Service Research · 2021 · 114 citations

Management, Marketing, Psychology +15

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Markus Groth, Yu Wu, Helena Nguyen et al. · Annual Review of Organizational Psychology and Organizational Behavior · 2019 · 98 citations

Business, Marketing, Consumer Behavior +15

When Technology Does Not Support Learning

Steven Hornik, Richard D. Johnson, Yu Wu · Journal of Organizational and End User Computing · 2007 · 40 citations · Full text

Education, Educational Psychology, Educational Technology +16

A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes

Yu Wu, Markus Groth, Kaixin Zhang et al. · Journal of service management · 2023 · 36 citations

Public Health, Organizational Behavior, Psychology +15

Interorganizational trust in B2B relationships

Carol Saunders, Yu Wu, Yuzhu Li et al. · 2004 · 28 citations · Full text

Social Sciences, Organization Studies, Organizational Behavior +7