Concepedia

Ömer Şap

ÖŞ

Statistics

Publications

2

Citations

45

H-Index

2

Active since

2013

Affiliations

Istanbul University(Current)

Ömer Şap is an author at Istanbul University specializing in management, organizational behavior, and business.

Top concepts

BusinessManagementOrganizational BehaviorEducationMarketingHuman ResourcesService QualityCustomer ServiceLearning StudiesConsumer Research

Publications per year

2013–2014

2

Publications

2

The Role of Innovation and Perceived Service Quality in Creating Customer Value: A Study on Employees of a Call Center Establishment

Murat Yaşlıoğlu, Burcu Özge Özaslan Çalışkan, Ömer Şap · Procedia - Social and Behavioral Sciences · 2013 · 30 citations · Full text

Customer Satisfaction, Service Innovation, Consumer Research +16

An Investigation of the Characteristics of Learning Organizations in Turkish Companies: Scale Validation

Murat Yaşlıoğlu, Ömer Şap, Duygu Toplu · Procedia - Social and Behavioral Sciences · 2014 · 15 citations · Full text

Organizational Characteristic, Organizational Learning, Education +22

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