Statistics
Publications
14
Citations
348
H-Index
12
Active since
2014
Misun Kim is an author at University of Massachusetts Amherst specializing in management, business, and customer satisfaction.
Publications per year
2014–2024
14
14
Emily Ma, Bao YaFang, Leijun Huang et al. · Cornell Hospitality Quarterly · 2021 · 62 citations
Customer Experience, Customer Satisfaction, Product Level +23
Misun Kim, Jichul Jang · International Journal of Hospitality & Tourism Administration · 2022 · 20 citations
Customer Experience, Customer Satisfaction, Employee Attitude +12
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