Concepedia

Bao YaFang

BY

2

Publications

86

Citations

2

H-Index

2021

Active since

Affiliations

Southeast University(Current)

Bao YaFang is an author at Southeast University specializing in customer satisfaction, user experience, and business.

Top concepts

BusinessMarketingManagementUser ExperienceConsumer BehaviorConsumer ResearchCustomer SatisfactionHospitality MarketingHospitality ManagementDesign

Publications per year

2021–2021

2

Publications

2

When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants

Emily Ma, Bao YaFang, Leijun Huang et al. · Cornell Hospitality Quarterly · 2021 · 62 citations

Customer Experience, Customer Satisfaction, Product Level +23

Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model

Bao YaFang, Emily Ma, Liqing La et al. · Journal Of Vacation Marketing · 2021 · 24 citations

Customer Experience, Customer Satisfaction, Tourism Management +20

Rows per page

1–2 of 2