Concepedia

Wilf Zerbe

WZ

Statistics

Publications

2

Citations

99

H-Index

2

Active since

1997

Affiliations

University of Calgary(Current)

University of Saskatchewan

Wilf Zerbe is an author at University of Calgary specializing in organizational psychology, customer satisfaction, and services management.

Top concepts

Publications per year

1997–2000

2

Publications

2

Organizational Values

Dawn Dobni, J. R. Brent Ritchie, Wilf Zerbe · Journal of Business Research · 2000 · 75 citations

Enhancing service personnel effectiveness through the use of behavioral repertoires

Dawn Dobni, Wilf Zerbe, J. R. Brent Ritchie · Journal of Services Marketing · 1997 · 24 citations

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