Concepedia

Joseph N Khamalah

JN

Statistics

Publications

4

Citations

156

H-Index

4

Active since

1996

Affiliations

Indiana University – Purdue University Fort Wayne(Current)

Joseph N Khamalah is an author at Indiana University – Purdue University Fort Wayne specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementMarketingCustomer SatisfactionBusinessHuman ResourcesStrategic ManagementTrustFinanceInsuranceCommunication

Publications per year

1996–2010

4

Publications

4

TQM in the Service Sector: A Survey of Small Businesses

Joseph N Khamalah, B. P. Lingaraj · Total Quality Management & Business Excellence · 2007 · 65 citations

Total Quality Management, Customer Satisfaction, Small Businesses +16

MACHINE AND PERSON INTERACTIVITY: THE DRIVING FORCES BEHIND INFLUENCES ON CONSUMERS' WILLINGNESS TO PURCHASE ONLINE

Nichaya Suntornpithug, Joseph N Khamalah · Opus: Research & Creativity (Indiana University – Purdue University Fort Wayne) · 2010 · 53 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +20

Risk Management and Insurance

Joseph N Khamalah, George Omondi · Opus: Research & Creativity (Indiana University – Purdue University Fort Wayne) · 1996 · 28 citations

Insurance Markets, Corporate Risk Management, Insurance Law +7

Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms

Nichaya Suntornpithug, Gokhan Karaatli, Joseph N Khamalah · International Journal of Services Technology and Management · 2010 · 10 citations

Customer Satisfaction, Organizational Characteristic, Human Resource Management +17

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