Gokhan Karaatli

Publications

Citations

H-Index

2009

Active since

Affiliations

Indiana University – Purdue University Fort Wayne(Current)

Gokhan Karaatli is an author at Indiana University – Purdue University Fort Wayne specializing in customer relationship management, relationship marketing, and customer satisfaction.

Top concepts

BusinessMarketingManagementHuman ResourcesCustomer ServiceStrategic ManagementCustomer SatisfactionRelationship MarketingOrganizational BehaviorCustomer Relationship Management

Publications per year

2009–2010

Publications

Mobile Advertising: Does it Work for Everyone?

Jun Ma, Nichaya Suntornpithug, Gokhan Karaatli · Opus: Research & Creativity (Indiana University – Purdue University Fort Wayne) · 2009 · 21 citations

Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms

Nichaya Suntornpithug, Gokhan Karaatli, Joseph N Khamalah · International Journal of Services Technology and Management · 2010 · 10 citations

Customer Satisfaction, Organizational Characteristic, Human Resource Management +17

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