Statistics
Publications
4
Citations
376
H-Index
4
Active since
1989
Affiliations
McKinsey & Company (United States)(Current)
Bro Uttal is an author at McKinsey & Company (United States) specializing in business, strategic management, and management.
Publications per year
1989–1992
4
4
Service companies: focus or falter.
William H. Davidow, Bro Uttal · PubMed · 1989 · 163 citations
Customer Satisfaction, Service Research, Services Management +6
Building R&D Leadership and Credibility
Bro Uttal, Alan M. Kantrow, Lawrence H. Linden et al. · Research-Technology Management · 1992 · 31 citations
Education, Administrative Leadership, Organizational Behavior +20
Why you need a service strategy
William H. Davidow, Bro Uttal · Planning Review · 1990 · 10 citations
Customer Satisfaction, Service Strategy, Stress Customer Service +14
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