Concepedia

Chieko Minami

CM

7

Publications

258

Citations

7

H-Index

2007

Active since

Affiliations

Kobe University(Current)

Columbia University

Santa Clara University

Chieko Minami is an author at Kobe University specializing in business, management, and marketing.

Top concepts

BusinessMarketingManagementService QualityBusiness StrategyCustomer SatisfactionFintechInnovationCustomer ServiceService Marketing

Publications per year

2007–2022

7

Publications

7

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Chieko Minami, John Dawson · Journal of Retailing and Consumer Services · 2007 · 73 citations

Total Quality Management, Customer Satisfaction, Service Quality +12

Social influence on innovation resistance in internet banking services

Makoto Matsuo, Chieko Minami, Takuya Matsuyama · Journal of Retailing and Consumer Services · 2018 · 64 citations

Marketing, Fintech, Innovation Resistance +6

The Effect of Cross-Channel Integration on Cost Efficiency

Takumi Tagashira, Chieko Minami · Journal of Interactive Marketing · 2019 · 42 citations

Service Quality and Customer Satisfaction

Chieko Minami · International Journal of Marketing & Distribution · 2012 · 39 citations · Full text

Customer Satisfaction, Service Quality, Service Research +6

A study of the authenticity of traditional cultural products: focus on Korean, Chinese, and Japanese consumers

Seulgi Lee, Eunju Ko, Heeju Chae et al. · Journal of Global Scholars of Marketing Science · 2017 · 15 citations

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