Concepedia

John Bateson

JB

20

Publications

3.5K

Citations

16

H-Index

1978

Active since

Affiliations

National University of Singapore(Current)

City, University of London

London Business School

John Bateson is an author at National University of Singapore specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessConsumer ResearchCustomer SatisfactionConsumer BehaviorService QualityCustomer ServiceConsumer Decision MakingStrategic Management

Publications per year

1978–2023

20

Publications

20

Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

Michael K. Hui, John Bateson · Journal of Consumer Research · 1991 · 1.2K citations

Self-service consumer: An exploratory study.

John Bateson · Journal of Retailing · 1985 · 395 citations

Self-service Technology, Consumer Decision Making, Service Research +6

Consumer Satisfaction with Services

Jochen Wirtz, John Bateson · Journal of Business Research · 1999 · 390 citations

Customer Satisfaction, Consumer Satisfaction, Service Quality +8

The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting

John Bateson, Michael K. Hui · Journal of Consumer Research · 1992 · 351 citations

Rapid implementation of virtual clinics due to COVID-19: report and early evaluation of a quality improvement initiative

Anthony Gilbert, Joe C T Billany, Ruth Adam et al. · BMJ Open Quality · 2020 · 239 citations · Full text

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