Concepedia

Jifei Wu

JW

8

Publications

336

Citations

8

H-Index

2020

Active since

Affiliations

Sun Yat-sen University(Current)

University of Maryland Eastern Shore

Jifei Wu is an author at Sun Yat-sen University specializing in management, marketing, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessCommunicationConversation AnalysisBehavioral Decision MakingHuman-computer InteractionArtsEngineering

Publications per year

2020–2023

8

Publications

8

AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots

Yimin Zhu, Jiemin Zhang, Jifei Wu et al. · Journal of Business Research · 2022 · 112 citations

Chatbot, Engineering, Behavioral Decision Making +16

A natural apology is sincere: Understanding chatbots' performance in symbolic recovery

Jiemin Zhang, Yimin Zhu, Jifei Wu et al. · International Journal of Hospitality Management · 2022 · 73 citations

Conversational User Interface, Chatbot, Engineering +13

Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention

Yimin Zhu, Jiemin Zhang, Jifei Wu · Journal of Hospitality and Tourism Technology · 2023 · 42 citations

Customer Experience, Customer Satisfaction, Chatbot +20

The influence of mobile QR code payment on payment pleasure: evidence from China

Rong Liu, Jifei Wu, Grace Fang Yu-Buck · International Journal of Bank Marketing · 2021 · 41 citations

Customer Satisfaction, Payment Pleasure, Behavioral Decision Making +20

Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

Jifei Wu, Xiangyun Zhang, Yimin Zhu et al. · International Journal of Environmental Research and Public Health · 2021 · 22 citations · Full text

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