Concepedia

Jiemin Zhang

JZ

7

Publications

381

Citations

7

H-Index

2008

Active since

Affiliations

Sun Yat-sen University(Current)

Jiemin Zhang is an author at Sun Yat-sen University specializing in management, engineering, and human-computer interaction.

Top concepts

ManagementMarketingEngineeringCommunicationHuman-computer InteractionConsumer ResearchDigital MarketingConversation AnalysisInteractive MarketingArts

Publications per year

2008–2023

7

Publications

7

AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots

Yimin Zhu, Jiemin Zhang, Jifei Wu et al. · Journal of Business Research · 2022 · 112 citations

Chatbot, Engineering, Behavioral Decision Making +16

Understanding Consumers’ Sustainable Consumption Intention at China’s Double-11 Online Shopping Festival: An Extended Theory of Planned Behavior Model

Shuai Yang, Lei Li, Jiemin Zhang · Sustainability · 2018 · 97 citations · Full text

Digital Marketing, Consumer Study, Consumer Research +19

A natural apology is sincere: Understanding chatbots' performance in symbolic recovery

Jiemin Zhang, Yimin Zhu, Jifei Wu et al. · International Journal of Hospitality Management · 2022 · 73 citations

Conversational User Interface, Chatbot, Engineering +13

Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention

Yimin Zhu, Jiemin Zhang, Jifei Wu · Journal of Hospitality and Tourism Technology · 2023 · 42 citations

Customer Experience, Customer Satisfaction, Chatbot +20

Concrete or abstract: How chatbot response styles influence customer satisfaction

Yimin Zhu, Jiemin Zhang, Jiaming Liang · Electronic Commerce Research and Applications · 2023 · 25 citations

Customer Experience, Customer Satisfaction, Conversational User Interface +11

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