Jiemin Zhang

AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots

Yimin Zhu, Jiemin Zhang, Jifei Wu et al. · Journal of Business Research · 2022 · 129 citations

Computing, Computer Science, Marketing +12

Understanding Consumers’ Sustainable Consumption Intention at China’s Double-11 Online Shopping Festival: An Extended Theory of Planned Behavior Model

Shuai Yang, Lei Li, Jiemin Zhang · Sustainability · 2018 · 101 citations · Full text

Business, Marketing, Marketing Management +16

A natural apology is sincere: Understanding chatbots' performance in symbolic recovery

Jiemin Zhang, Yimin Zhu, Jifei Wu et al. · International Journal of Hospitality Management · 2022 · 91 citations

Computing, Computer Science, Artificial Intelligence +7

Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention

Yimin Zhu, Jiemin Zhang, Jifei Wu · Journal of Hospitality and Tourism Technology · 2023 · 45 citations

Business, Organizational Behavior, Customer Relationship Management +15

Concrete or abstract: How chatbot response styles influence customer satisfaction

Yimin Zhu, Jiemin Zhang, Jiaming Liang · Electronic Commerce Research and Applications · 2023 · 31 citations

Business, Marketing, Interpersonal Communication +8