Concepedia

Raja Sankaran

RS

Statistics

Publications

5

Citations

167

H-Index

5

Active since

2020

Affiliations

Indian Institute of Management Ranchi(Current)

Raja Sankaran is an author at Indian Institute of Management Ranchi specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingConsumer ResearchCustomer SatisfactionTrustSocial ValueService QualityConsumer BehaviorStructural Equation Modeling

Publications per year

2020–2022

5

Publications

5

Role of learning agility and learning culture on turnover intention: an empirical study

Aastha Tripathi, Rajlaxmi Srivastava, Raja Sankaran · Industrial and Commercial Training · 2020 · 44 citations

Southern India, Work-integrated Learning, Education +20

Why customers make mobile payments? Applying a means-end chain approach

Raja Sankaran, Shibashish Chakraborty · Marketing Intelligence & Planning · 2020 · 42 citations

Customer Satisfaction, Mec Phenomenon, Digital Marketing +18

Factors Impacting Mobile Banking in India: Empirical Approach Extending UTAUT2 with Perceived Value and Trust

Raja Sankaran, Shibashish Chakraborty · IIM Kozhikode Society & Management Review · 2022 · 33 citations

Customer Satisfaction, Emotional Value, Mobile Commerce +14

Factors Impacting Mobile Banking in India: Empirical Approach Extending UTAUT2 with Perceived Value and Trust

Raja Sankaran, Shibashish Chakraborty · IIM Kozhikode Society & Management Review · 2021 · 32 citations

Customer Satisfaction, Emotional Value, Mobile Commerce +14

Measuring consumer perception of overall brand equity drivers for m-payments

Raja Sankaran, Shibashish Chakraborty · International Journal of Bank Marketing · 2022 · 16 citations

Customer Satisfaction, Consumer Study, Consumer Research +16

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