Chunhao Ma

Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion

Rongrong Teng, Shuai Zhou, Wang Zheng et al. · International Journal of Contemporary Hospitality Management · 2023 · 116 citations

Artificial Intelligence, Emotional Exhaustion, Affective Neuroscience +20

Linking artificial intelligence to service sabotage

Chunhao Ma, Jian Ye · Service Industries Journal · 2022 · 66 citations

Robot service failure: the double-edged sword effect of emotional labor in service recovery

Yunxia Shi, Rumeng Zhang, Chunhao Ma et al. · Journal of Service Theory and Practice · 2022 · 30 citations

Customer Experience, Customer Satisfaction, Empathy +22

Cognitive flexibility and academic performance: Individual and cross-national patterns among adolescents in 57 countries

Wang Zheng, Plamen Akaliyski, Chunhao Ma et al. · Personality and Individual Differences · 2023 · 29 citations

Adolescent Cognition, Academic Performance, Student Success +10

An analytically improved four-stage model for single-lap torqued bolted joints accounting for preload relaxation

Yichen Liang, Fei Xu, Xiaoyu Zhang et al. · Thin-Walled Structures · 2022 · 25 citations

Engineering, Mechanical Engineering, Preload Relaxation +9