Concepedia

Emily Chung

EC

7

Publications

398

Citations

7

H-Index

2004

Active since

Affiliations

University of Southern California(Current)

RMIT University

Emily Chung is an author at University of Southern California specializing in consumer research, consumer behavior, and management.

Top concepts

MarketingManagementConsumer BehaviorConsumer ResearchConsumer CultureCultureBusinessEducationPsychologyConsumer Motivation

Publications per year

2004–2019

7

Publications

7

Statewide evaluation of a tobacco cessation curriculum for pharmacy students

Robin L. Corelli, Lisa Kroon, Emily Chung et al. · Preventive Medicine · 2004 · 95 citations

Tobacco Cessation, Tobacco Control, Substance Abuse +11

Exploring consumer conflict management in service encounters

Michaël Beverland, Steven Kates, Adam Lindgreen et al. · Journal of the Academy of Marketing Science · 2009 · 83 citations

Consumer Conflict Management, Customer Satisfaction, Negotiation +7

A Study of the Use of Nonacademic Factors in Holistic Undergraduate Admissions Reviews

Don Hossler, Emily Chung, Jihye Kwon et al. · The Journal of Higher Education · 2019 · 71 citations

Postsecondary Education, Educational Psychology, Education +18

An Exploration of Consumer Forgiveness Following Marketer Transgressions

Emily Chung, Michaël Beverland · 2006 · 53 citations

Loyalty or liability

Emily Chung, Francis Farrelly, Michaël Beverland et al. · Marketing Theory · 2017 · 44 citations

Consumer Uncertainty, Consumer Motivation, Consumer Study +21

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