Concepedia

Leigh Hokama

LH

Statistics

Publications

3

Citations

397

H-Index

3

Active since

2000

Affiliations

Purdue University West Lafayette(Current)

California State University System

Leigh Hokama is an author at Purdue University West Lafayette specializing in customer satisfaction, call center performance measurement, and service operations.

Publications per year

2000–2002

3

Publications

3

Operational determinants of caller satisfaction in the call center

Richard A. Feinberg, Iksuk Kim, Leigh Hokama et al. · International Journal of Service Industry Management · 2000 · 187 citations

, , +9

The state of electronic customer relationship management in retailing

Richard A. Feinberg, Rajesh Kadam, Leigh Hokama et al. · International Journal of Retail & Distribution Management · 2002 · 132 citations

, , +11

Operational determinants of caller satisfaction in the banking/financial services call center

Richard A. Feinberg, Leigh Hokama, Rajesh Kadam et al. · International Journal of Bank Marketing · 2002 · 78 citations

, , +17

1–3 of 3