Concepedia

Iksuk Kim

IK

Statistics

Publications

5

Citations

433

H-Index

5

Active since

2000

Affiliations

Purdue University West Lafayette(Current)

California State University System

Iksuk Kim is an author at Purdue University West Lafayette specializing in business, customer satisfaction, and operations management.

Publications per year

2000–2005

5

Publications

5

Operational determinants of caller satisfaction in the call center

Richard A. Feinberg, Iksuk Kim, Leigh Hokama et al. · International Journal of Service Industry Management · 2000 · 187 citations

Management, Information Systems, Operations Management +9

The state of electronic customer relationship management in retailing

Richard A. Feinberg, Rajesh Kadam, Leigh Hokama et al. · International Journal of Retail & Distribution Management · 2002 · 132 citations

Business, Management Information Systems, Retail Management +11

Operational determinants of caller satisfaction in the banking/financial services call center

Richard A. Feinberg, Leigh Hokama, Rajesh Kadam et al. · International Journal of Bank Marketing · 2002 · 78 citations

Business, Management Information Systems, Operations Management +17

Mall Entertainment and Shopping Behaviors: a Graphical Modeling Approach

Iksuk Kim, T. Christiansen, Richard A. Feinberg et al. · ACR North American Advances · 2005 · 25 citations

Business, Marketing, Retail Management +14

Investigating effect of consumers' perceived risk on purchase intention in Internet shopping

Iksuk Kim · Purdue e-Pubs (Purdue University System) · 2001 · 11 citations

Business, Marketing, Marketing Management +14

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