Concepedia

Sik Sumaedi

SS

33

Publications

1.1K

Citations

20

H-Index

2011

Active since

Affiliations

Indonesian Institute of Sciences(Current)

National Nuclear Energy Agency of Indonesia

National Research and Innovation Agency

University of Indonesia

Sik Sumaedi is an author at Indonesian Institute of Sciences specializing in marketing, management, and business.

Top concepts

MarketingManagementBusinessPublic HealthCustomer SatisfactionService QualityConsumer ResearchConsumer BehaviorEngineeringHealth Policy

Publications per year

2011–2023

33

Publications

33

An analysis of library customer loyalty

Iriana Bakti, Sik Sumaedi · Library Management · 2013 · 80 citations

Customer Satisfaction, Library Customer Satisfaction, Service Quality +11

An empirical study of state university students' perceived service quality

Sik Sumaedi, Gede Mahatma Yuda Bakti, Nur Metasari · Quality Assurance in Education · 2012 · 76 citations

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +16

The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)

Sik Sumaedi, Iriana Bakti, Medi Yarmen · International Journal for Traffic and Transport Engineering · 2012 · 70 citations

Customer Experience, Customer Satisfaction, Behavioral Intention +18

The Effect of Students’ Perceived Service Quality and Perceived Price on Student Satisfaction

Sik Sumaedi, Iriana Bakti, Nur Metasari · International Conference on Management Science and Engineering · 2011 · 62 citations

Customer Satisfaction, Student Satisfaction, Service Quality +7

P-TRANSQUAL: a service quality model of public land transport services

Iriana Bakti, Sik Sumaedi · International Journal of Quality & Reliability Management · 2015 · 60 citations

Total Quality Management, Customer Satisfaction, Engineering +23

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