Concepedia

Iriana Bakti

IB

27

Publications

846

Citations

18

H-Index

2011

Active since

Affiliations

Indonesian Institute of Sciences(Current)

National Research and Innovation Agency

Padjadjaran University

Iriana Bakti is an author at Indonesian Institute of Sciences specializing in marketing, business, and management.

Top concepts

MarketingBusinessManagementCustomer SatisfactionService QualityConsumer ResearchPublic HealthConsumer BehaviorHospitality MarketingEngineering

Publications per year

2011–2024

27

Publications

27

An analysis of library customer loyalty

Iriana Bakti, Sik Sumaedi · Library Management · 2013 · 80 citations

Customer Satisfaction, Library Customer Satisfaction, Service Quality +11

The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)

Sik Sumaedi, Iriana Bakti, Medi Yarmen · International Journal for Traffic and Transport Engineering · 2012 · 70 citations

Customer Experience, Customer Satisfaction, Behavioral Intention +18

The Effect of Students’ Perceived Service Quality and Perceived Price on Student Satisfaction

Sik Sumaedi, Iriana Bakti, Nur Metasari · International Conference on Management Science and Engineering · 2011 · 62 citations

Customer Satisfaction, Student Satisfaction, Service Quality +7

P-TRANSQUAL: a service quality model of public land transport services

Iriana Bakti, Sik Sumaedi · International Journal of Quality & Reliability Management · 2015 · 60 citations

Total Quality Management, Customer Satisfaction, Engineering +23

Factors influencing intention to follow the “stay at home” policy during the COVID-19 pandemic

Sik Sumaedi, Iriana Bakti, Tri Rakhmawati et al. · International Journal of Health Governance · 2020 · 52 citations

Social Determinants Of Health, Policy Analysis, Behavioral Control +18

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