Ellie Hickman

Statistics

Publications

Citations

374

H-Index

Active since

2018

Affiliations

Coventry University(Current)

De Montfort University

Ellie Hickman is an author at Coventry University specializing in customer relationship management, experience design, and conceptual model development.

ORCID

Publications per year

2018–2020

Publications

Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research

Aikaterini Manthiou, Ellie Hickman, Philipp Klaus · Journal of Retailing and Consumer Services · 2020 · 151 citations · Full text

Business, Marketing, Marketing Management +14

An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience

Ellie Hickman, Husni Kharouf, Harjit Sekhon · The International Review of Retail Distribution and Consumer Research · 2019 · 102 citations · Full text

Business, Marketing, Marketing Management +16

Understanding online event experience: The importance of communication, engagement and interaction

Husni Kharouf, Rui Biscaia, Alexeis García-Pérez et al. · Journal of Business Research · 2020 · 94 citations · Full text

Social Sciences, Communication, Communication Theory +11

The role of effective communication and trustworthiness in determining guests’ loyalty

Husni Kharouf, Harjit Sekhon, Syed Muhammad Fazal‐e‐Hasan et al. · Journal of Hospitality Marketing & Management · 2018 · 27 citations · Full text

Management, Communication, Hospitality Management +13

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