Roxanne Hiltz

An analysis of online customer complaints: implications for Web complaint management

Yooncheong Cho, Il Im, Roxanne Hiltz et al. · 2003 · 148 citations

Management, Marketing, Marketing Management +16

The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty

Yoon Cheong Cho, Il Im, Roxanne Hiltz et al. · KDI Central Archives (Korea Development Institute) · 2018 · 97 citations

Business, Marketing, Marketing Management +14

The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management

Yoon Cheong Cho, Il Im, Roxanne Hiltz · KDI Central Archives (Korea Development Institute) · 2003 · 64 citations

Business, Management Information Systems, Marketing +17

ASSURING HOMELAND SECURITY : CONTINUOUS MONITORING, CONTROL AND ASSURANCE OF EMERGENCY PREPAREDNESS

Michael Alles, Alexander Kogan, Miklos A. Vasarhelyi et al. · 2004 · 59 citations

Management, Emergency Preparedness, Information Systems +15

Seven privacy worries in ubiquitous social computing

Sara Motahari, C.N. Manikopoulos, Roxanne Hiltz et al. · 2007 · 24 citations

Computing, Information Systems, Information Technology +17