Statistics
Publications
40
Citations
2.8K
H-Index
23
Active since
1997
Il Im is an author at Yonsei University specializing in business, consumer behavior, and information systems.
Publications per year
1997–2024
40
40
An analysis of online customer complaints: implications for Web complaint management
Yooncheong Cho, Il Im, Roxanne Hiltz et al. · 2003 · 148 citations
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