Statistics
Publications
2
Citations
184
H-Index
2
Active since
2001
Affiliations
New Jersey Institute of Technology(Current)
Yooncheong Cho is an author at New Jersey Institute of Technology specializing in customer satisfaction, complaint management, and e-commerce systems.
Publications per year
2001–2003
2
2
An analysis of online customer complaints: implications for Web complaint management
Yooncheong Cho, Il Im, Roxanne Hiltz et al. · 2003 · 148 citations
Yooncheong Cho, Il Im, Starr Roxanne Hiltz et al. · Journal of the Association for Information Systems · 2001 · 36 citations · Full text
Business, Information Systems, Management Information Systems +17
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