Concepedia
Statistics
Publications
2
Citations
161
H-Index
Active since
2003
Yoon Cheong Cho is an author specializing in customer complaint behavior, customer relationship management, and business.
Publications per year
2003–2018
The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty
Yoon Cheong Cho, Il Im, Roxanne Hiltz et al. · KDI Central Archives (Korea Development Institute) · 2018 · 97 citations
Business, Marketing, Marketing Management +14
The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management
Yoon Cheong Cho, Il Im, Roxanne Hiltz · KDI Central Archives (Korea Development Institute) · 2003 · 64 citations
Business, Management Information Systems, Marketing +17
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