Prateek Kalia

E-service quality and e-retailers: Attribute-based multi-dimensional scaling

Prateek Kalia, Justin Paul · Computers in Human Behavior · 2020 · 89 citations

Electronic Marketplace, Customer Satisfaction, Online Customer Behavior +6

Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach

Prateek Kalia, Robin Kaushal, Meenu Singla et al. · The TQM Journal · 2021 · 72 citations · Full text

Total Quality Management, Customer Satisfaction, Service Assurance +19

Predictive Sustainability Model Based on the Theory of Planned Behavior Incorporating Ecological Conscience and Moral Obligation

Jéssica Müller-Pérez, Ángel Acevedo-Duque, Sheyla Müller-Pérez et al. · Sustainability · 2021 · 66 citations · Full text

Green Marketing, Consumer Uncertainty, Behavioral Decision Making +28

Decoding the Trends and the Emerging Research Directions of Digital Tourism in the Last Three Decades: A Bibliometric Analysis

Prateek Kalia, Dušan Mladenović, Ángel Acevedo-Duque · SAGE Open · 2022 · 55 citations · Full text

Tourism Management, Tourism Supply, Digital Marketing +20

Examining the effects of supportive work environment and organisational learning culture on organisational performance in information technology companies: The mediating role of learning agility and organisational innovation

Aastha Tripathi, Prateek Kalia · Innovation · 2022 · 49 citations · Full text