Tatik Suryani

Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking

Abu Amar Fauzi, Tatik Suryani · Journal of Islamic marketing · 2018 · 136 citations

Total Quality Management, Customer Satisfaction, Service Quality +11

Enhancing Brand Image in the Digital Era: Evidence from Small and Medium-sized Enterprises (SMEs) in Indonesia

Tatik Suryani, Abu Amar Fauzi, Mochamad Nurhadi · Gadjah Mada International Journal of Business · 2021 · 34 citations · Full text

Digital Business, Digital Marketing, Media Innovation +22

SOME-Q: A Model Development and Testing for Assessing the Consumers’ Perception of Social Media Quality of Small Medium-Sized Enterprises (SMEs)

Tatik Suryani, Abu Amar Fauzi, Mochamad Nurhadi · Journal of Relationship Marketing · 2020 · 30 citations

Customer Satisfaction, Some-q Model, Social Medium Monitoring +20

Developing and testing a measurement scale for SMEs’ website quality (SMEs-WebQ): Evidence from Indonesia

Tatik Suryani, Abu Amar Fauzi, Margaret L. Sheng et al. · Electronic Commerce Research · 2022 · 22 citations · Full text

Total Quality Management, Customer Satisfaction, Quality Metric +6

THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA

Tatik Suryani, Abu Amar Fauzi, Moch. Nurhadi · Jurnal Manajemen dan Kewirausahaan · 2020 · 16 citations · Full text

Total Quality Management, Customer Satisfaction, Online Customer Behavior +12