Abu Amar Fauzi

Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking

Abu Amar Fauzi, Tatik Suryani · Journal of Islamic marketing · 2018 · 136 citations

Total Quality Management, Customer Satisfaction, Service Quality +11

The digitalization of micro, small, and medium-sized enterprises (MSMEs): An institutional theory perspective

Abu Amar Fauzi, Margaret L. Sheng · Journal of Small Business Management · 2020 · 102 citations

Customer Satisfaction, Digital Business, Consumer Research +19

Ride-hailing apps' continuance intention among different consumer groups in Indonesia: the role of personal innovativeness and perceived utilitarian and hedonic value

Abu Amar Fauzi, Margaret L. Sheng · Asia Pacific Journal of Marketing and Logistics · 2020 · 78 citations

Customer Satisfaction, Digital Marketing, Consumer Study +16

Enhancing Brand Image in the Digital Era: Evidence from Small and Medium-sized Enterprises (SMEs) in Indonesia

Tatik Suryani, Abu Amar Fauzi, Mochamad Nurhadi · Gadjah Mada International Journal of Business · 2021 · 34 citations · Full text

Digital Business, Digital Marketing, Media Innovation +22

SOME-Q: A Model Development and Testing for Assessing the Consumers’ Perception of Social Media Quality of Small Medium-Sized Enterprises (SMEs)

Tatik Suryani, Abu Amar Fauzi, Mochamad Nurhadi · Journal of Relationship Marketing · 2020 · 30 citations

Customer Satisfaction, Some-q Model, Social Medium Monitoring +20